Question 1

What does Mainline Studio do?

Accepted Answer

Mainline Studio helps established businesses look sharper, earn trust faster and turn more visitors into enquiries. The work covers a free review and paid audit, one-off website projects, website subscriptions, website refreshes, monthly SEO Support, monthly Google Business Profile Support, Website Support and digital marketing support.

Question 2

Do you only build websites?

Accepted Answer

Websites are central to what we do, but the work usually goes further. Alongside the site itself, we offer monthly SEO Support, Google Business Profile Support, marketing support, analytics and the wider enquiry journey, so the whole online presence pulls in the same direction.

Question 3

Which service should I start with?

Accepted Answer

If you are unsure where the weak spots are, the free Review is the simplest place to start, and the paid Audit gives a structured, prioritised view. If you already know you need a new site, compare a one-off project with a website subscription. We are happy to talk it through before you commit to anything.

Question 4

Do you work with businesses outside London?

Accepted Answer

Yes. Mainline is London-based but works with businesses across the UK. Most of the work happens remotely, with calls and clear written updates throughout.

Question 5

Do you work with specific industries?

Accepted Answer

We work with established businesses across a range of sectors. The approach is general by design: clearer presence, stronger trust signals and a better enquiry journey, rather than tied to one niche.

Question 6

Can I start with a small project?

Accepted Answer

Yes. The initial review is free, and the paid Audit and Focused Website are fixed-fee starting points. Monthly Google Business Profile Support is another small way to begin.

Question 7

Can you work with other specialists?

Accepted Answer

Yes. Mainline stays focused on websites, visibility, trust and enquiry journeys. If a project needs support outside that scope, such as photography, brand identity or advanced SEO, we can recommend or work alongside suitable specialists.

Question 8

Do you guarantee leads or rankings?

Accepted Answer

No. Any studio promising guaranteed rankings or guaranteed leads is overselling. What we do is fix the things that quietly cost businesses trust, visibility and enquiries, and give the site and presence a stronger chance of performing.

Question 9

What is the difference between the free Review and the paid Audit?

Accepted Answer

The free Review is a brief first look and a conversation about where to start. The £150 Audit is a structured review with a prioritised action list and a short walkthrough. Implementation is separate.

Question 10

Is it really free?

Accepted Answer

Yes. The Review costs nothing and carries no obligation. It is deliberately brief: the main observations and a short conversation, not a detailed report.

Question 11

Do I need to give you access to anything?

Accepted Answer

No. Public access to the website and any Google Business Profile is enough for a brief review.

Question 12

What happens after I enquire?

Accepted Answer

We discuss your business and what you need, recommend an appropriate service and confirm scope, price and terms in writing before work begins.

Question 13

Does the audit cover every page of my website?

Accepted Answer

No. We agree the priority pages before starting, so the audit stays focused on the pages that matter most.

Question 14

Is the audit fee credited against later work?

Accepted Answer

No. The audit is a standalone piece of work. Any follow-on project is scoped and priced separately.

Question 15

Are rankings or enquiries guaranteed?

Accepted Answer

No. We improve clarity, credibility and relevant search foundations, but rankings and enquiry volumes depend on factors beyond the website work.

Question 16

How much does a new website cost?

Accepted Answer

A Focused Website (a complete single-page website) is £500. A Standard Website of up to five pages starts from £1,250, and an Expanded Website of up to ten pages starts from £1,950. Final project pricing depends on the agreed scope.

Question 17

Are ten complex pages covered by the Expanded starting price?

Accepted Answer

Not automatically. Page count is one part of the scope. Content, templates, integrations and launch complexity all shape the final price, which is agreed in writing first.

Question 18

Is full copywriting included?

Accepted Answer

The standard website scope assumes you supply the core content and imagery. Substantial copywriting or content creation can be quoted separately.

Question 19

Do I have to buy ongoing care with a one-off build?

Accepted Answer

No. Ongoing care is optional. The project proposal explains the hosting, access and handover arrangements.

Question 20

Is hosting included?

Accepted Answer

Standard agreed hosting is included in website subscriptions and Website Support plans. One-off builds have hosting arrangements confirmed separately. Premium platforms, third-party tools or usage overages are identified in the proposal where relevant.

Question 21

Is the Focused Website a multipage site?

Accepted Answer

No. It is one responsive page with up to six sections. If you need several pages, a Standard Website or a website subscription is the better fit.

Question 22

What is the difference between a refresh and a new website?

Accepted Answer

A refresh keeps useful existing content and structure and improves up to five key pages. If the current site needs a full rebuild, it is usually better priced as a Multi-page Website.

Question 23

What is a website subscription?

Accepted Answer

A plan that combines your website build with standard hosting, technical care and a defined monthly allowance for small content changes. It has a setup fee, monthly payments and a twelve-month initial commitment.

Question 24

What is the minimum subscription cost?

Accepted Answer

Essential is £199 setup plus £129 per month, giving a minimum twelve-month total of £1,747. Growth is £299 setup plus £199 per month, giving a minimum total of £2,687. Any agreed extras are confirmed separately.

Question 25

Are subscription updates unlimited?

Accepted Answer

No. Essential includes up to 30 minutes of small content changes per month; Growth includes up to 60 minutes. Unused time does not roll over. Larger work is quoted separately.

Question 26

What counts as a small change?

Accepted Answer

Updates to existing text, images, contact details and similar content within the agreed allowance. New page designs, substantial copywriting, new features and integrations are quoted separately. Unused time does not roll over.

Question 27

Is a subscription just paying for a website in instalments?

Accepted Answer

The monthly plan also includes hosting, technical care and an update allowance. Compare the scope and commitment with a one-off project, where ongoing care is optional.

Question 28

Who owns the website and what happens if I leave?

Accepted Answer

Your domain and supplied content remain yours. Website ownership, access, cancellation and any handover or buyout arrangements are explained in your proposal and agreement before you commit.

Question 29

Is monthly SEO included in website subscriptions or Website Support?

Accepted Answer

No. Basic launch SEO or routine checks are included only where stated. Monthly SEO Support is an optional separate service. Its commitment, billing and cancellation terms are confirmed in your proposal.

Question 30

What is SEO?

Accepted Answer

SEO stands for search engine optimisation. It is the process of making a website easier for search engines and people to understand, so the right pages have a better chance of appearing when someone searches for relevant services.

Question 31

How much time does SEO Support include?

Accepted Answer

From £250 per month, the entry plan includes up to two hours in total each month across analysis, planning, implementation, communication and reporting. We pick the highest-priority tasks that fit, so not every listed task happens every month. Unused time does not roll over.

Question 32

What if my website needs more work to begin with?

Accepted Answer

The first month includes a baseline review and agreed priorities. Missing basics are addressed progressively within the allowance. Substantial remediation is quoted separately and only goes ahead with your approval.

Question 33

Does basic launch SEO replace monthly SEO Support?

Accepted Answer

Website builds include the basic launch SEO stated in their scope. SEO Support provides ongoing performance review and additional prioritised improvements from £250 per month. The entry plan allows up to two hours in total for analysis, improvements and reporting. We agree the additional work so you are not charged twice for the same task.

Question 34

How quickly will SEO work?

Accepted Answer

Changes can take time to affect search performance, and results vary. We review available data and report the work completed and next priorities. We do not guarantee rankings, traffic or enquiries.

Question 35

Is monthly SEO included in website subscriptions or Website Support?

Accepted Answer

No. Basic launch SEO or routine checks are included only where stated. Monthly SEO Support is an optional separate service. Its commitment, billing and cancellation terms are confirmed in your proposal.

Question 36

What if I also have Google Business Profile or Marketing Support?

Accepted Answer

We allocate tasks between the services explicitly and consolidate overlapping checks and reporting, so you are not charged twice for the same work.

Question 37

What is a Google Business Profile?

Accepted Answer

A Google Business Profile is the business listing that can appear in Google Search and Google Maps. It usually shows your business name, category, services, reviews, photos, opening hours, contact details and website link.

Question 38

What does monthly Google Business Profile Support include?

Accepted Answer

From £99 per month, we provide up to one hour in total of checks, agreed profile updates, review-response support and a short summary for one eligible profile. We prioritise the work within that allowance. Daily monitoring, unlimited responses and guaranteed rankings are not included.

Question 39

What if my profile needs a lot of work first?

Accepted Answer

Where substantial initial optimisation, setup or other remedial work is needed, we scope a separate one-off improvement project and agree its price before work starts. It is not compulsory for every client.

Question 40

Can you help with a one-off Google profile improvement?

Accepted Answer

Yes. Where a focused improvement project is more appropriate, we can agree a separate scope and quote. Our published monthly service is for ongoing support; a one-off setup project is not compulsory.

Question 41

Is Google profile support included in SEO or website plans?

Accepted Answer

Only where explicitly agreed. It is a separate optional monthly service. When services are combined, we define responsibilities and avoid charging twice for overlapping tasks.

Question 42

Does every business qualify for a Google Business Profile?

Accepted Answer

No. Google sets the eligibility rules. We assess eligibility and access before the service begins.

Question 43

Are rankings or enquiries guaranteed?

Accepted Answer

No. We improve clarity, credibility and relevant search foundations, but rankings and enquiry volumes depend on factors beyond the website work.

Question 44

Is hosting included?

Accepted Answer

Standard agreed hosting is included in website subscriptions and Website Support plans. One-off builds have hosting arrangements confirmed separately. Premium platforms, third-party tools or usage overages are identified in the proposal where relevant.

Question 45

What is the difference between Website Support and Website Support + Updates?

Accepted Answer

Website Support (From £75/month) covers standard hosting and core technical care, with no included content changes. Website Support + Updates (From £149/month) adds up to 60 minutes of small changes each month, a basic analytics and Search Console check and a short monthly summary.

Question 46

Do I need a Website Support plan if I have a website subscription?

Accepted Answer

No. Website subscriptions already include hosting, technical care and a small update allowance, so there is no second support charge for the same work.

Question 47

Is monthly SEO included in website subscriptions or Website Support?

Accepted Answer

No. Basic launch SEO or routine checks are included only where stated. Monthly SEO Support is an optional separate service. Its commitment, billing and cancellation terms are confirmed in your proposal.

Question 48

Can you help if I haven’t started marketing yet?

Accepted Answer

Yes. You do not need an existing marketing plan, social media activity or advertising campaign. We can help you choose a sensible starting point and agree the practical work needed to get started.

Question 49

What can Digital Marketing Support include?

Accepted Answer

Support can include marketing planning, social media setup and content direction, advertising campaign setup, agreed campaign reviews and improvements, and messaging or landing-page work. We focus on the areas you need help with. Your proposal confirms what we will do, the monthly allowance and the price.

Question 50

Can you help set up or manage ads?

Accepted Answer

Yes. We can help plan and set up advertising campaigns and provide ongoing management where agreed. The platform, campaign scope, monitoring and reporting are confirmed in your proposal. Advertising spend is separate from our fee, and account setup or access requirements are agreed before work begins.

Question 51

Can you help with social media content and posting?

Accepted Answer

Yes. We can help with account setup, content planning and agreed content creation or posting. The channels, formats, frequency and approval process are confirmed in your proposal. Daily posting and community management are included only if specifically agreed.

Question 52

Do I need a Mainline website to use this service?

Accepted Answer

No. You can enquire about marketing support whether or not Mainline built your website. If your website or landing pages need changes to support the activity, we will explain what is needed and agree any additional work before starting.

Question 53

How much does marketing support cost?

Accepted Answer

Monthly support starts from £250 for a focused, agreed scope. Your price depends on the channels, deliverables and level of support you need. Advertising spend is separate. Any initial setup work is quoted where needed, and the scope and fees are agreed before work begins.

Question 54

What if I also have SEO or Google Business Profile Support?

Accepted Answer

We define the work covered by each service so you know what you are paying for and the same task is not charged twice. Your proposal explains how the services fit together and which deliverables and allowances apply.

Question 55

Do you guarantee results?

Accepted Answer

No. We do not guarantee rankings, enquiries, sales or follower growth. We agree realistic goals, review the activity within your scope and use the available results to guide improvements.

Question 56

What happens after I enquire?

Accepted Answer

We discuss your business and what you need, recommend an appropriate service and confirm scope, price and terms in writing before work begins.

Question 57

Why do some prices say "from"?

Accepted Answer

Because the right scope varies between businesses. A starting price applies to the defined entry scope, and the full price is confirmed in writing once the scope is agreed.

Question 58

How long does a website project take?

Accepted Answer

It depends on scope, content readiness and review turnaround. We confirm a realistic timeline before any project begins.

Question 59

Are third-party costs included?

Accepted Answer

Domains, premium platforms, third-party tools and usage overages are identified in your proposal where relevant. Standard agreed hosting is included in website subscriptions and Website Support plans.

Questions, answered.

Still have a question we have not answered?

01What does Mainline Studio do?

02Do you only build websites?

03Which service should I start with?

04Do you work with businesses outside London?

05Do you work with specific industries?

06Can I start with a small project?

07Can you work with other specialists?

08Do you guarantee leads or rankings?

01What is the difference between the free Review and the paid Audit?

02Is it really free?

03Do I need to give you access to anything?

04What happens after I enquire?

05Does the audit cover every page of my website?

06Is the audit fee credited against later work?

07Are rankings or enquiries guaranteed?

01How much does a new website cost?

02Are ten complex pages covered by the Expanded starting price?

03Is full copywriting included?

04Do I have to buy ongoing care with a one-off build?

05Is hosting included?

06Is the Focused Website a multipage site?

07What is the difference between a refresh and a new website?

01What is a website subscription?

02What is the minimum subscription cost?

03Are subscription updates unlimited?

04What counts as a small change?

05Is a subscription just paying for a website in instalments?

06Who owns the website and what happens if I leave?

07Is monthly SEO included in website subscriptions or Website Support?

01What is SEO?

02How much time does SEO Support include?

03What if my website needs more work to begin with?

04Does basic launch SEO replace monthly SEO Support?

05How quickly will SEO work?

06Is monthly SEO included in website subscriptions or Website Support?

07What if I also have Google Business Profile or Marketing Support?

01What is a Google Business Profile?

02What does monthly Google Business Profile Support include?

03What if my profile needs a lot of work first?

04Can you help with a one-off Google profile improvement?

05Is Google profile support included in SEO or website plans?

06Does every business qualify for a Google Business Profile?

07Are rankings or enquiries guaranteed?

01Is hosting included?

02What is the difference between Website Support and Website Support + Updates?

03Do I need a Website Support plan if I have a website subscription?

04Is monthly SEO included in website subscriptions or Website Support?

05Can you help if I haven’t started marketing yet?

06What can Digital Marketing Support include?

07Can you help set up or manage ads?

08Can you help with social media content and posting?

09Do I need a Mainline website to use this service?

10How much does marketing support cost?

11What if I also have SEO or Google Business Profile Support?

12Do you guarantee results?

01What happens after I enquire?

02Why do some prices say "from"?

03How long does a website project take?

04Are third-party costs included?

Still have a question we have not answered?